Importance of employee training and awareness


Businesswoman presenting report at business training

Human error is the number one cause of security breaches. The best firewall in the world can’t protect you from an employee who clicks on a phishing link.

 – Kevin Mitnick, famous hacker turned security consultant


Welcome to our lesson on the importance of employee training and awareness in cybersecurity. In today’s digital landscape, where cyber threats are constantly evolving, your employees are both your greatest asset and your most vulnerable point. Let’s explore why creating a culture of cybersecurity through employee training and awareness is crucial for protecting your organization.

Imagine your organization’s cybersecurity as a fortress. Your firewalls, antivirus software, and other technical measures are the walls and moats. But your employees? They’re the gatekeepers. No matter how strong your walls are, if your gatekeepers don’t know how to spot a threat or accidentally let one in, your defenses can crumble. This is why employee training and awareness are so critical.

Let’s start by understanding the scope of the problem. According to a 2018 study by Nationwide Insurance, while 76% of business owners believe it’s important to establish cybersecurity practices, only 47% have actually done so. This gap between awareness and action is where many vulnerabilities lie.

So, what should effective cybersecurity training cover? At its core, it should empower employees to understand their role in protecting company data. This includes teaching them about common threats like phishing, social engineering, and the importance of strong passwords.

For example, let’s consider phishing. A real-world case occurred in 2016 when a Snapchat employee fell for a phishing email that appeared to be from the CEO, resulting in the exposure of payroll information for about 700 employees. Had this employee been better trained to recognize phishing attempts, this breach could have been prevented.

Training should also cover the proper handling of sensitive information. Employees need to understand what constitutes sensitive data and how to protect it. This includes not just digital data, but also physical documents. For instance, a healthcare worker leaving patient files visible on their desk could lead to a HIPAA violation.

Another crucial aspect of training is teaching employees about safe internet and email practices. This includes being cautious about clicking on links or downloading attachments from unknown sources. A famous example is the “I Love You” virus from 2000, which spread through email attachments and caused billions of dollars in damage worldwide.

It’s also important to train employees on the proper use of company devices and networks. This includes understanding the risks of using public Wi-Fi, the importance of keeping software updated, and the potential dangers of using personal devices for work (BYOD policies).However, cybersecurity training isn’t just about teaching employees what not to do. It’s also about empowering them to be proactive in protecting the organization. This could include teaching them how to spot and report suspicious activity, or how to properly dispose of sensitive information.

For instance, in 2019, a bank employee in Malta noticed unusual transactions and alerted authorities, preventing a €13 million heist. This example shows how an aware and vigilant employee can be a powerful asset in cybersecurity.

Creating a culture of cybersecurity goes beyond just formal training sessions. It involves making security a part of everyday conversations and decision-making processes. This could include regular security updates in team meetings, cybersecurity-themed events, or even gamification of security practices to make them more engaging.

For example, some companies have implemented “phishing simulators” that send fake phishing emails to employees and provide immediate feedback and training when an employee falls for one. This hands-on approach can be more effective than traditional lecture-style training.

It’s also crucial to ensure that cybersecurity training is ongoing and evolving. The threat landscape is constantly changing, and your training needs to keep pace. Regular refresher courses and updates on new threats can help keep security at the forefront of employees’ minds.

Remember, the goal isn’t to turn every employee into a cybersecurity expert. Rather, it’s to create a workforce that is aware, vigilant, and understands their role in protecting the organization’s digital assets.

Employee training and awareness are fundamental to creating a strong cybersecurity culture. Empowering your employees with knowledge and skills transforms them from potential vulnerabilities into a powerful line of defense. As the saying goes, “Knowledge is power,” and in cybersecurity, it’s your best defense against the ever-evolving landscape of digital threats.

Take some time to consider your organization’s current approach to employee cybersecurity training. Are there areas where you could enhance awareness and engagement? Your organization’s security may depend on it!