Services | Ai Automation
Services | Ai Automation from TexMG. Houston managed IT services, cybersecurity, cloud solutions, and VoIP for small and mid-sized businesses.
The Problem
Our Solution
What's Included
Outcomes You Can Measure
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- Managed IT Support: Your entire IT department — without the overhead of hiring one. We monitor, maintain, and support everything so you can focus on your business.
- 24/7 Help Desk: Call, email, or chat. A real person answers in 30 seconds.
- Proactive Monitoring: We watch your systems around the clock so you don't have to.
- Patch Management: Security updates and software patches applied automatically.
- Vendor Management: We deal with your software vendors so you don't have to.
- Onsite Support: When remote can't fix it, we're at your door.
- Monthly Reporting: Clear reports showing what we did, what we found, and what's next.
- Dedicated Account Manager: A single point of contact who knows your environment, team, and goals.
- Quarterly Business Reviews: Strategic check-ins tying IT performance to your business outcomes.
- Onboarding in 30 Days: Documented, low-disruption transition from your current provider.
- Cybersecurity: Multi-layered protection that stops ransomware, phishing, and data breaches before they shut your business down.
- Endpoint Protection: Next-gen antivirus and EDR on every device in your organization.
- Email Security: Advanced phishing and malware filtering for Microsoft 365 and Google Workspace.
- 24/7 Threat Monitoring: Our SOC watches for threats around the clock so you can sleep at night.
- Vulnerability Scanning: Regular scans identify weaknesses before attackers do.
- Security Awareness Training: Simulated phishing and training to keep your team sharp.
- Incident Response: If the worst happens, we contain, remediate, and recover — fast.
- MFA & Conditional Access: Identity-first controls across Microsoft 365, VPN, and critical SaaS apps.
- DNS & Web Filtering: Block malicious domains and risky web traffic at the network level.
- Written Security Policies: Audit-ready policies tailored to HIPAA, PCI, SOC 2, and CMMC.
- Cloud Services: Microsoft 365, Azure, and hybrid cloud migrations done right — with minimal disruption and maximum ROI.
- Cloud Migration: Seamless moves to Microsoft 365, Azure, or hybrid environments.
- Cloud Infrastructure: Scalable, secure cloud servers tailored to your workloads.
- License Optimization: Right-size your subscriptions and stop overpaying.
- Remote Access: Secure access to your files and apps from anywhere.
- Email & Collaboration: Microsoft 365 setup, migration, and ongoing management.
- Cloud Security: MFA, conditional access, and data loss prevention policies.
- Intune Device Management: Standardize and secure laptops, phones, and tablets across your team.
- SharePoint & OneDrive: Modern file and document collaboration with proper governance.
- Microsoft 365 Backup: Independent backup of email, OneDrive, SharePoint, and Teams data.
- Network Infrastructure: Reliable, fast, and secure networks designed for your office, warehouse, or multi-site operation.
- Network Design: Custom network architecture for offices, warehouses, and multi-site ops.
- Wi-Fi Solutions: Enterprise Wi-Fi 6 with seamless roaming and full coverage.
- Firewall Management: Next-gen firewalls configured and monitored 24/7.
- Network Monitoring: Real-time visibility into bandwidth, uptime, and threats.
- Switch & Cabling: Structured cabling and managed switches for reliable connectivity.
- SD-WAN: Software-defined WAN for multi-site connectivity and redundancy.
- Backup & Disaster Recovery: Automated backups and tested recovery plans so you never lose critical data — and downtime stays measured in minutes, not days.
- Automated Backups: Frequent, encrypted backups of servers, workstations, and cloud data.
- Rapid Recovery: Get back online in minutes with instant virtualization technology.
- Ransomware Protection: Immutable, air-gapped backups that attackers can't encrypt.
- Cloud & Local: Hybrid backup strategy with both local and offsite cloud copies.
- Backup Monitoring: We verify every backup completes successfully — no silent failures.
- DR Testing: Regular disaster recovery drills so you know it works when it matters.
- IT Strategy & Consulting: Technology roadmaps aligned with your business goals. We help you spend smarter on IT — not just more.
- IT Roadmapping: 12-36 month technology plans aligned with your business strategy.
- Budget Planning: Predictable IT spending with clear ROI on every dollar.
- Quarterly Reviews: Regular check-ins connecting IT performance to business outcomes.
- Process Optimization: Streamline workflows with the right tools and automation.
- Technology Assessments: Comprehensive audits of your current IT environment.
- Growth Planning: Scale your IT infrastructure ahead of your business growth.
- VoIP Phone Systems: Modern business phone systems with crystal-clear calls, mobile apps, and seamless Teams integration.
- HD Voice: Crystal-clear call quality over your existing internet connection.
- Mobile App: Take and make business calls from your personal phone.
- Teams Integration: Seamless integration with Microsoft Teams for unified comms.
- Auto Attendant: Professional call routing and voicemail-to-email.
- Multi-Site: Connect all your locations under one phone system.
- Easy Management: Web portal for simple moves, adds, and changes.
- Call Recording: Optional recording for compliance, training, or quality assurance.
- Call Analytics: Reporting on call volume, response times, and ring-group performance.
- Local Number Porting: Keep your Houston numbers — we handle the carrier paperwork.
- Compliance Support: HIPAA, SOC 2, CMMC, and industry-specific compliance guidance to keep you audit-ready year-round.
- Gap Assessments: Identify exactly where your environment falls short of requirements.
- Framework Support: HIPAA, SOC 2, CMMC, NIST, PCI-DSS, and more.
- Policy Development: Security policies and procedures tailored to your business.
- Continuous Monitoring: Ongoing compliance checks, not just annual audits.
- Documentation: Audit-ready evidence packages maintained year-round.
- Staff Training: Compliance awareness training for your entire team.
Frequently Asked Questions
What's included in your managed IT support plan?
Every plan includes 24/7 help desk, proactive monitoring of servers, endpoints, and network, patch and update management, vendor coordination, on-site response in the Houston metro, security baseline (antivirus/EDR, MFA, email security), monthly reporting, and a dedicated account manager.
How quickly will someone respond to a ticket?
Our average answer time on the live help desk is under 30 seconds. Critical issues (downtime, security events) are triaged immediately. Standard requests typically receive a response within 15 minutes during business hours and within an hour after hours.
How much does managed IT support cost?
Most Houston SMBs invest $100–$300 per user per month, depending on environment complexity, security stack, and compliance requirements. Pricing is flat and per-user with no long-term contracts.
Do you require a long-term contract?
No. TexMG operates on month-to-month agreements. If we are not earning your business every month, you can leave without penalty or early termination fees.
Can you work alongside our internal IT person (co-managed IT)?
Yes. Co-managed IT is one of our most common engagements — we provide 24/7 monitoring, after-hours coverage, security tooling, and project capacity while your internal lead owns day-to-day priorities.
How do you handle on-site work in Houston?
Engineers dispatch from our Houston office to anywhere in the metro — Energy Corridor, Galleria, Sugar Land, Katy, The Woodlands, Pearland, and beyond — with same-business-day on-site response for hardware, network, and escalations.
What does a layered cybersecurity stack actually include?
Endpoint protection (next-gen antivirus and EDR), email security and anti-phishing, multi-factor authentication, conditional access, DNS filtering, vulnerability scanning, 24/7 SOC monitoring, security awareness training with simulated phishing, immutable backups, and a documented incident response plan.
Do you offer SOC monitoring with real human analysts?
Yes. Our 24/7/365 Security Operations Center is staffed with human analysts who triage alerts, escalate confirmed incidents, and coordinate response — not just an automated alerting tool.
Can you help us pass a vendor security questionnaire?
Yes. We help Houston SMBs (especially Energy Corridor and Ship Channel vendors) pass enterprise vendor security reviews — including documented controls, written policies, and audit-ready evidence packages.
What happens if we get hit by ransomware?
We invoke our incident response runbook: contain the affected systems, preserve evidence, coordinate with cyber insurance and legal counsel if engaged, restore from immutable backups, and lead remediation. Clients on our security stack typically restore operations in hours, not weeks.
Do you support HIPAA, PCI, or SOC 2 cybersecurity controls?
Yes. Our security stack and documentation are designed to map directly to HIPAA, PCI-DSS, SOC 2, NIST CSF, and Texas data privacy requirements. We work alongside your auditor and provide evidence packages.
How is security awareness training delivered?
Short, monthly micro-trainings combined with quarterly simulated phishing campaigns. Reporting shows per-user click rates over time so you can see your human risk posture trending down.
What does a Microsoft 365 migration with TexMG look like?
We start with discovery (mailboxes, shared drives, SharePoint, Teams, identity, devices), build a written migration plan with rollback steps, run a pilot with a small group, then cut the rest of the org over — typically on a weekend — with white-glove user support on Monday morning.
Will we lose email or files during the migration?
No. We use staged migrations with verified replication and rollback procedures. Across documented engagements, our standard is zero data loss.
Do you handle Azure and hybrid cloud, not just Microsoft 365?
Yes. We design and operate Azure environments, Azure Virtual Desktop, hybrid identity (Entra ID + on-prem AD), and hybrid file/server architectures for clients who can't or shouldn't go fully cloud.
Can you help us reduce our Microsoft 365 spend?
Yes. We routinely save Houston SMBs 20–35% on Microsoft 365 by right-sizing license tiers, removing unused seats, consolidating add-ons, and switching to annual commitments where it makes sense.
How do you secure cloud environments after migration?
MFA everywhere, conditional access policies, Intune for device management, data loss prevention rules, audit logging, and integration with our 24/7 SOC. Security is baked into the migration — not bolted on later.
Do you provide ongoing management after the migration?
Yes. Most Houston clients keep us as their ongoing cloud operations team — patching, license management, security policy updates, user lifecycle, backup, and Tier 1–3 support.
Can we keep our current Houston business phone numbers?
Yes. We handle local number porting for Houston-area carriers as part of every cutover. Your numbers stay yours — including main lines, direct dials, and toll-free.
Do you support Microsoft Teams Voice?
Yes. We deploy Microsoft Teams Phone with Direct Routing or Operator Connect so your team makes and takes business calls inside Teams — across desktop, mobile, and desk phones.
How much does business VoIP cost?
Most Houston SMBs pay $20–$45 per user per month depending on features (basic seat, full unified communications, contact center). Pricing is flat per-user with no long-term contracts.
Will VoIP work reliably during a Houston storm or internet outage?
Yes — with proper design. We configure failover to mobile apps and cellular, automatic call forwarding rules, and (for higher-tier deployments) redundant internet circuits so calls keep flowing during storms or grid events.
Can VoIP support multiple offices or remote workers?
Yes. One phone system, multiple sites, and any number of remote or field workers — all under one dial plan, one set of extensions, and one admin portal.
Do you replace our existing desk phones?
Often, but not always. Many modern IP desk phones can be reprovisioned. When replacement makes sense, we recommend, source, and deploy the right hardware as part of the project.