Managed IT Support in Houston | 24/7 Help Desk & Monitoring
Houston managed IT support with 24/7 help desk, proactive monitoring, patching, vendor management, and on-site response. Flat per-user pricing, no long-term contracts.
Challenges
- Hiring a full IT team costs $150K+ per year
- Break-fix providers only show up after something's broken
- Your team wastes hours on tech problems instead of their real jobs
- No one is monitoring your systems overnight or on weekends
How TexMG Helps
- Full IT team for a flat monthly rate — typically 50-70% less than hiring
- Proactive monitoring catches problems before they cause downtime
- 30-second response time means your team gets back to work fast
- 24/7/365 coverage including nights, weekends, and holidays
- Managed IT Support: Your entire IT department — without the overhead of hiring one. We monitor, maintain, and support everything so you can focus on your business.
- 24/7 Help Desk: Call, email, or chat. A real person answers in 30 seconds.
- Proactive Monitoring: We watch your systems around the clock so you don't have to.
- Patch Management: Security updates and software patches applied automatically.
- Vendor Management: We deal with your software vendors so you don't have to.
- Onsite Support: When remote can't fix it, we're at your door.
- Monthly Reporting: Clear reports showing what we did, what we found, and what's next.
- Dedicated Account Manager: A single point of contact who knows your environment, team, and goals.
- Quarterly Business Reviews: Strategic check-ins tying IT performance to your business outcomes.
- Onboarding in 30 Days: Documented, low-disruption transition from your current provider.
Frequently Asked Questions
What's included in your managed IT support plan?
Every plan includes 24/7 help desk, proactive monitoring of servers, endpoints, and network, patch and update management, vendor coordination, on-site response in the Houston metro, security baseline (antivirus/EDR, MFA, email security), monthly reporting, and a dedicated account manager.
How quickly will someone respond to a ticket?
Our average answer time on the live help desk is under 30 seconds. Critical issues (downtime, security events) are triaged immediately. Standard requests typically receive a response within 15 minutes during business hours and within an hour after hours.
How much does managed IT support cost?
Most Houston SMBs invest $100–$300 per user per month, depending on environment complexity, security stack, and compliance requirements. Pricing is flat and per-user with no long-term contracts.
Do you require a long-term contract?
No. TexMG operates on month-to-month agreements. If we are not earning your business every month, you can leave without penalty or early termination fees.
Can you work alongside our internal IT person (co-managed IT)?
Yes. Co-managed IT is one of our most common engagements — we provide 24/7 monitoring, after-hours coverage, security tooling, and project capacity while your internal lead owns day-to-day priorities.
How do you handle on-site work in Houston?
Engineers dispatch from our Houston office to anywhere in the metro — Energy Corridor, Galleria, Sugar Land, Katy, The Woodlands, Pearland, and beyond — with same-business-day on-site response for hardware, network, and escalations.